From Paula Purtell, Multimedia Specialist, Palio
I have been using online training to get up to speed on current technologies used in my job and have recently asked myself which is more effective: the face-to-face interaction or being able to go online at my own speed.
A couple of years ago I took a 2-day class in New York City to learn an intensive video editing software. I left this class with so much excitement. I couldn’t wait to get back to my desk and start using my new-found knowledge. I left feeling that face-to-face training – with a human being actually providing the training – lead to greater interaction than computer-based training, and as a result, lead to greater success.
Recently, I have been using a very popular online training Web site that provides extensive tutorial videos at a self-paced learning schedule. Online training gives me the flexibility to learn as time permits as well as the ability to go back into a certain tutorial at anytime to reinforce what I have just learned.
As someone who has had experience in both online and face-to-face training, I researched others experiences and found this interesting argument (Houston Business Journal, by John Walls) for e-learning and the interaction it provides:
“E-learning doesn’t prevent interaction from taking place. In fact, e-learning can actually increase interaction as it shifts the participant from a passive learning role to an active learning role. It also provides both the participant and the instructor with tools to measure real-time retention of information and allows for corrective measures to be made accordingly. E-learning can even include scheduled or randomized post-training assessments to measure the retention of information over time. At its best, e-learning is more than just interactive. It is collaborative. The participant is connected to learning peers through the virtual learning community. He also has access to mentors, experts, colleagues and professional peers, both inside and outside his organization for problem solving and decision-making. By taking a holistic approach, a company can arrive at a training process that is more engaging and effective than traditional face-to-face learning at an economical cost. With the focus on the participant, e-learning can ensure employees fully master the training content, ultimately leading to greater job performance and a stronger bottom line.”
I think people have to come up with their own comfort level of training and decide which one is best for them –online or face-to-face. For me it is more about providing as many different opportunities as possible, because I don’t think we’ll ever find one system that will suit everyone all the time.
Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.
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