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Online vs. In-Person Training

March 24th, 2011 · Industry Trends, Technology

From Paula Purtell, Multimedia Specialist, Palio

I have been using online training to get up to speed on current technologies used in my job and have recently asked myself which is more effective: the face-to-face interaction or being able to go online at my own speed.

A couple of years ago I took a 2-day class in New York City to learn an intensive video editing software. I left this class with so much excitement. I couldn’t wait to get back to my desk and start using my new-found knowledge. I left feeling that face-to-face training ­– with a human being actually providing the training – lead to greater interaction than computer-based training, and as a result, lead to greater success.

Recently, I have been using a very popular online training Web site that provides extensive tutorial videos at a self-paced learning schedule. Online training gives me the flexibility to learn as time permits as well as the ability to go back into a certain tutorial at anytime to reinforce what I have just learned.

As someone who has had experience in both online and face-to-face training, I researched others experiences and found this interesting argument (Houston Business Journal, by John Walls) for e-learning and the interaction it provides:

“E-learning doesn’t prevent interaction from taking place. In fact, e-learning can actually increase interaction as it shifts the participant from a passive learning role to an active learning role. It also provides both the participant and the instructor with tools to measure real-time retention of information and allows for corrective measures to be made accordingly. E-learning can even include scheduled or randomized post-training assessments to measure the retention of information over time. At its best, e-learning is more than just interactive. It is collaborative. The participant is connected to learning peers through the virtual learning community. He also has access to mentors, experts, colleagues and professional peers, both inside and outside his organization for problem solving and decision-making. By taking a holistic approach, a company can arrive at a training process that is more engaging and effective than traditional face-to-face learning at an economical cost. With the focus on the participant, e-learning can ensure employees fully master the training content, ultimately leading to greater job performance and a stronger bottom line.”

I think people have to come up with their own comfort level of training and decide which one is best for them –online or face-to-face. For me it is more about providing as many different opportunities as possible, because I don’t think we’ll ever find one system that will suit everyone all the time.

Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.

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What E-Textbooks May Mean for Quality Control

March 21st, 2011 · Editorial, Industry Trends, Media, Technology

From Angela Williams, Editor, Palio

When Apple unveiled the iPad in early 2010, a few forward thinkers predicted that it might one day replace that big old pile of textbooks.

It seems that they were right.

In February 2010, Senate lawmakers in Georgia passed a bill allowing local school systems to choose to buy electronic readers in lieu of textbooks. In August 2010, former Apple staffer Matt MacInnis launched Inkling, a company whose software turns textbooks into interactive content, including video, hyperlinks, and note sharing between students and teachers. In the fall of 2010, Seton Hill University distributed a brand-new Apple iPad to all full-time students. And now, students in some Georgia middle schools are slated to be the first to test the replacement of standard textbooks with electronic versions.

These examples signal the inevitable future role that e-textbooks will play in the educational arena. And it should come as no surprise, considering the national average for textbook expenses at a 4-year public college in 2010-2011 is over $1,100 and the Peach State alone spends about $40 million on textbooks annually.

Easy updates and more interactivity top the ever-growing list of pros. Just imagine the vast creative possibilities for lesson plans and teaching tools. Watch a narrated dissection of a frog. Listen to an iconic speech. Take an interactive quiz. And at a svelte 1.5 pounds, an iPad offers a lighter, more compact solution to transporting all the information a student may need daily access to.

From a business perspective, hard dollars once budgeted for print production costs will be available to reallocate on resources needed for the digital production process, ie, strategists, developers, producers, creative directors, content writers, and editors.

My guess and hope is that at least a portion of the time, money, and resources once sunk into traditional “print” expenses ­– paper, printing, bindery, and shipping, as well as the soft-dollar costs associated with coordinating vendors, checking specs, and ensuring those parts of the process run smoothly – will now be reinvested back into content development and quality controls. And with any luck, the quality and accuracy of content will resume its rightful place – that is, at the top – in the hierarchy of importance.

It’s no secret that fact-checking, proofreading, and quality assurance have begun taking a back seat to quicker turnarounds and rigid press dates as demands to increase speed to market grow.

A fourth-grade textbook in Maryland, Our Virginia: Past and Present, made recent headlines with its more than 140 errors ranging from several major factual errors to grammar and punctuation glitches. Sadly, even spelling mistakes like “developement,” “ammendment,” “seccession,” “neccesary,” and “seperate,” were found littered throughout the text.

Unlike standard print textbooks, which are prohibitive and time-consuming to reprint, e-textbooks (or e-journal ads, online magazines, or any other electronic versions of print products) could be quickly and inexpensively updated. Not to mention, changes could be made at any time during the production process up until and even after the point of release. New findings. Update. Misspellings. Update. Factual errors. Update. Better quality? I think so. And for an editor, that possibility couldn’t be more exciting.

Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.

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Adobe’s CS5 Rocks!

March 18th, 2011 · Creative, Technology

From Christina Armbrust, Studio Manager, Palio

I was looking at all of the new features offered in Photoshop CS5 and I thought I would share some things about the new software I’ve found particularly helpful.

One of the cool new tools in CS5 is called Content-Aware fill. I have done quite a few projects airbrushing objects in Photoshop and this is such an incredible time saver if you want to remove unwanted image detail. Here’s how it works: first, select the healing brush tool and click the box that says content aware; then just brush over the object that you don’t want in the image. This part is really cool as objects disappear before your eyes and Photoshop automatically fills on the lighting, tone, and noise and it looks as though that part of the image never existed.

Next, I want to highlight Puppet Warp, which allows you to select part of an image and then bend and move the image around. It’s easy to use and gives you a lot of control on warping and moving around the image. Go under the edit menu and select Puppet Warp; place points on the parts of the image you want to maneuver. It’s a great tool for repositioning objects, resizing parts of an image, or changing focal points.

The Mixer Brush tool is really nice because it allows you to take everyday images and work with different brushes to create nice painting effects. Just click on the brush tool in the palette and select Mixer Brush tool and start painting. It’s that easy.

As we all know one of the hardest things to do is cut a path for images when hair is involved. We all want to avoid the “Helmet Head” look. And, luckily, Adobe did their homework. Go into Refine Edge, give yourself a larger radius, and click on smart radius. Then use the touch up brush to work with the mask until you achieve your goal. The Refine Edge can also remove color contamination of the image if it was on a background that you are trying to knockout. Brilliant!

Lastly, I would like to touch upon the ability to turn 2D text into 3D. This is so cool! Make a text box, set your color, go under the 3D menu and open Repoussé. It will rasterize the text and automatically bring up a 3D model of the image. There are all sorts of controls for you to manipulate the object. A really nice thing about this is that you can bring the image into After Effects and it will work with the program.

Nice job, Adobe!

Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.

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The Differences Between Dashes: How and When to Use a Hyphen, En Dash, or Em Dash (Another Post in our Editorial 101 Series)

March 16th, 2011 · Editorial

From Angela Williams, Editor, Palio

Hyphens and dashes are internal punctuation marks used for linkage and clarity of expression.

Hyphen (-)

Use a hyphen to avoid ambiguity or to form a single idea from 2 or more words.

Avoid ambiguity. Use a hyphen whenever ambiguity would result if it were omitted.

He recovered his health

He re-covered his leaky roof

Compound modifier. When a compound modifier (2 or more words that express a single concept) precedes a noun, use a hyphen to link the words.

First-quarter touchdown

A full-time job

A know-it-all attitude

Many combinations that are hyphenated before a noun are not hyphenated when they occur after a noun.

The team scored in the first quarter

The woman works full time

His attitude suggested he knew it all

When a modifier that would be hyphenated before a noun occurs instead after a form of the verb to be, the hyphen usually must be retained to avoid confusion.

The man is well-known

The woman is quick-witted

How hyphenation can affect meaning

Sometimes it is especially important to hyphenate the compound modifier because words can mean different things depending on the hyphenation. For example, there’s a difference between “hot-water bottle” and “hot water bottle.” When you hyphenate hot-water, you’re making it a single compound modifier that applies to the word bottle. It’s a bottle for holding hot water. But when you don’t hyphenate hot water, the words are separate modifiers and you’re describing a water bottle that is hot.

En dash (–)

The en dash is longer than a hyphen but half the length of the em dash (and gets its name from the length of the letter “N” in most typesets). The en dash shows relational distinction in a hyphenated or compound modifier, 1 element of which consists of 2 words or a hyphenated word, or when the word being modified is a compound.

Post–World War I

Non–small cell carcinoma

Multiple sclerosis–like symptoms

Em dash (—)

The em dash is the longest of the three and is used to indicate a marked or pronounced interruption or break in thought (and gets its name from the length of the letter “M” in most typesets). It is best to use this mode sparingly; do not use an em dash when another punctuation mark will suffice (for instance, the comma or the colon) or to imply namely, that is, or in other words when an explanation follows.

All of these factors—age, severity of symptoms, and choice of anesthetic agent—determine the patient’s reaction.

Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.

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Is Pharma Getting Caught With Its mPants Down?

March 14th, 2011 · Media, Technology

From Amy Levinson, VP, Communication Planner, Palio

Google Analytics says it…

Manhattan Research says it…

eMarketer says it…

Kantar Research says it…

The proliferation of smartphone usage is changing the way people engage online with content and one another. As such, we live in a world where information-seeking behavior is increasingly more prevalent while “on the go.”

In our world of pharma, today’s customer profiles demonstrate to us that there are definitely nuances to this adoption curve (whether it be an HCP or a motivated health-information seeker), however, over the next 4 years, this will radically change.

eMarketer recently projected that US smartphone users will increase by 50% over the next 4 years. From a global perspective, this increase will be by 107% with 75% of smartphone users concentrated in Asia Pacific (excluding Japan), Western Europe, and North America. So, for a channel that transcends global barriers, why aren’t our clients paying more attention to mobile strategy and Website optimizations?

Experiential connections are the name of today’s game. So when it comes to our Websites or digital content, we have one shot to engage. Subsequently, that experience needs to be device agnostic for seamless and uninterrupted access that will ensure a positive customer experience, whether via PC, MAC, iPAD, iPhone, Droid, Blackberry,  or Braille. This means our clients need to understand that this alters the composition of their budget and impacts their digital strategy.

To ensure that optimal customer connection, our thinking needs to evolve to include deployment from a technologic/device perspective but also from a user experience perspective and actually define what that optimal experience looks like that will support overall brand objectives and strategies. On the flip side of the equation, all good tactics must have a defined metrics component to track success (or lack thereof).

Interestingly, ClickZ recently published an article that not only supports the need to pay more attention to mobile but discusses a data capture game changer with the article “Device Fingerprinting Could Be Cookie Killer.”

Device finger printing is an emerging device identification technique that captures bits of information that get transmitted when content or services are accessed. These bits of information communicate details about that particle device/operating system that can get collected to form a unique “fingerprint” for that device that can be used for ad targeting, profiling, etc., which essentially replaces the standard of online measurement: the “cookie.”

While this technique may take some time to infiltrate our pharma world, the point is that this is another reason to move away from the current “desktop mentality.”

All this and we still haven’t talked about QR codes. Kudos to those brands who are deploying integrative mobile/print campaigns but if you’re going to invest in it, do it the right way! For most of the campaigns I have tried to access, mobile content was not optimized for my blackberry; I want to know, for these brands, who’s asleep at the user experience wheel?!  Someone is not paying attention to cross platform integration.

And what about the need for universal scanner software?! But that’s for a whole other day.

Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.

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Naming Names: Juliette Capulet Was Right

March 9th, 2011 · Medical Strategy

From Steve Dubansky, MD, SVP, Medical Director, Palio

In 1999 the Institute of Medicine published a report entitled To Error is Human: Building a Safer Health System. The report cited two major studies stating that from 44,000 to 98,000 patients die in hospitals each year as a result of preventable medicine-related errors. Moving with its usual alacrity, the government ordered the FDA to fix the problem in 2007. Congress, realizing the urgency, passed a law asking the FDA to offer a solution by September 30, 2010.

Yet, as noted by Stephen Barlas in P&T in October 2010, “…the FDA to date has no guidance, much less regulations, on the naming of drugs. Typically, when a drug company applies for approval of a new product, the FDA uses techniques such as human factors development and failure modes and effects analysis to determine whether the name is acceptable.”

Presently the agency and their agencies assure themselves that new drugs avoid drug names that have orthographic or phonologic similarities to drugs already on the market. Physicians have notoriously bad handwriting, and I assume that either we mumble more than the average person, or pharmacists on the other end of the line have a higher than normal prevalence of hearing loss.

The FDA reviews about 400 drug names a year and rejects about one third of them. The institute for Safe Medical Practices in conjunction with the Joint Commission publishes a LONG list of look-alikes or sound-alikes. Examples listed (http://www.ismp.org/) include:

Aciphex Aricept
Actonel Actos
Adderall Inderal
ALPRAZolam LORazepam
Allegra Viagra
AVINza Evista
Asacol Os-Cal
Amicar Omicor
Advair Advicor
Avandia Coumadin (really?)

In addition to look-alikes and sound-alikes, the agency now proscribes using names that imply efficacy (Paingona, Snotclyr) and dosing interval (Onlyonceawik). They will reject drug names that are misleading, including names that suggest the name of one or more but not all of the drug’s ingredients, or names that imply the drug is superior to a competitor. It wasn’t always this way: Lopressor (lower blood pressure), Coreg (help regulate heart rhythm) come to mind.

In Act II, Scene II of Romeo and Juliet, Juliette Capulet says to Romeo Montague, “Deny thy father and refuse thy name.” She suggests it because their love is more powerful than the feuding between the Montagues and Capulets. She follows with, “What’s in a name? That which we call a rose by any other name would smell as sweet.” She’s simply saying she loves Romeo and the Montague name is of little concern to her. For Juliette, a name is an artificial and meaningless convention, not nearly as important as the individual who bears it. For too many pharmaceutical companies, the names of their products are now becoming similar meaningless appellations.

There are appropriate restrictions on naming, but it seems as if the FDA has totally emasculated efforts to allow creative and meaningful product names. Some brands do seem aptly named (Femara has an obviously womanly tone) and Sonata (I can hardly say it without dozing off). But while many names are aptly named, many others are awfully named. You know what brands I’m speaking about. Their names seem to have been made up by a computer or a random drawing from a scrabble box, often nothing more than an incomprehensible and/or unpronounceable olio of letters.

Many might say that their names are integrally connected to the success of this or that blockbuster brand. I say “Phooey.” Brands are blockbusters most often because they are novel, first-in-class products in disease states with a real need and a high prevalence, or they have real (or perceived) advantages over their competitors. But a name that actually tells you something about the drug certainly can’t hurt sales. Lipitor, a #1 selling statin from start to patent expiration this year, wasn’t first to market, but it had great data and a name that surely implied “lipid” to any physician.

Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.

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Google: A Brief History

March 7th, 2011 · Creative


Alan Steele, VP, Head of Art, Managed Markets

Larry Page and Sergey Brin met as PhD candidates at Stanford in 1996. They founded Google in 1998. Google is a play on the word googol, a mathematical term for the number represented by the numeral 1 followed by 100 zeros. The word googol was invented by Milton Sirotta, the nephew of a well-known American mathematician Edward Kasner.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Google Search is the dominant Web search engine. The numbers are staggering: Google runs over one million servers around the world, and processes over one billion search requests and about twenty-four petabytes of user-generated data every day. One petabyte is equal to 20 million four-drawer filing cabinets filled with text.

How search works: You aren’t actually searching the Web, you are searching Google’s index of the Web. Think of an index at the back of a book: the index is Google Search, the book is the Internet. Software programs called spiders (crawlers, googlebots) fetch a few Web pages, then they follow the links those pages point to, and so on, until hundreds of thousands of Web pages are selected across thousands of machines. Google decides which pages to prioritize by asking questions – more than 200 of them. How many times do the key words appear in the document? Is the document from a quality Web site or spam? How many outside links point to it, and how important are those links? Page are scored, or ranked, using these questions, and then prioritized in your search results. Each search result includes a link, the URL, and a “snippet” (short text summary). As you know, if you have entered a few keywords and hit return, all of this happens in 1/2 second!

Advertising. Google receives 90% of its revenue from advertising – over $10 billion. Ads appear to the right and above search results. Google Adwords is software that allows businesses to enter words and phrases relevant to their business, so when people are searching on Google and one of those keywords is picked up, the ad appears on the search page. A sister service, Google AdSense, allows Website owners to display these advertisements on their Website, and earn money every time ads are clicked.

Diversification. Google has grown from two computer scientists developing a Web search engine to 24,000 employees involved in innovative products such as Google Analytics, Google Earth, Google Maps, SketchUp (3D rendering), Picasa (photo sharing), GMail (email), Chrome (Web browser), YouTube, Talk (instant messaging), Buzz (social networking), Android (mobile phone app) and most recently, the Art Project (http://www.googleartproject.com/).

While researching Google, I came across one of their core beliefs: it is best to do one thing really, really well. Google does search really, really well. What is it that you, your organization, or your client do really, really well?

Extracts from Wikipedia, Google, and Gizmodo.

Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.

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Who or Whom? (Another Post in our Editorial 101 Series)

March 4th, 2011 · Editorial

From Angela Williams, Editor, Palio

Who is used when you are referring to the subject of a sentence (like he, she, or they), and whom is used when you are referring to the object of a sentence (like him, her, or them). Generally, who does something. Whom has something done to it.

Still confused? Try mentally substituting he or him (or your pronoun of choice) where who or whom should go. If him fits, you want whom (both end in m); if he fits, you want who (both end in a vowel). Ask yourself, “Who is doing what to whom?”

Q: The captain chose teammates (who or whom) he thought played well.
A: The captain chose teammates who he thought played well.

Why: In this case, the who or whom in question has done something: played well. Or, if you use the substitution trick, he or they played well. You wouldn’t say, for example, him played well or them played well. Therefore, you know you want who.

Q: Joe wouldn’t tell John (who or whom) he chose for his fantasy team.
A: Joe wouldn’t tell John whom he chose for his fantasy team.

Why: Here, the who or whom in question is having something (the action of choosing) done to it. Ask yourself, “What did Joe choose?” and substitute. He chose them. You wouldn’t say he chose they. So, you know you want whom.

Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.

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Turning a Brand into an Experience

March 2nd, 2011 · Brand Planning

From Jon Hussey, SVP, Director of Brand Planning, Palio

I was sitting around with some time to kill and happened to be on the Yahoo! homepage. Under their Video Picks they had “Viral hit: Texting girl falls into fountain.”  I love the intersection between technology and karma, so I figured I would watch. Nice. But then something started to slowly penetrate my awareness. Yellow. Crunchy. Goodness… Butterfinger.

Oh my God. The whole page was Butterfinger. Somehow I had stumbled into the Butterfinger Comedy Network on Yahoo!. Ads for Butterfinger Snackerz, a video on how to “Become a Sanckerz Sommelier!”, links to the Butterfinger Facebook page, Butterfinger games, Butterfinger imagery everywhere – this page has it all…  if by “all” you mean “all things Butterfinger.

I cruised over to the Butterfinger Facebook page and became the 714,448th person to “Like” it.  I got a recipe for Gooey Butterfinger Cake which I will never, EVER make – even though it looks like it might be pretty tasty – at least not until I lose all self respect.

That led me to discover the Butterfinger Defense League (Eric “Sex-Strada” Estrada, Lou “Strong Man” (really creative…) Ferrigno,  and the obligatory eye-candy Charisma “Sassy” Carpenter). “When all hope is lost, they make life delicious again.” I took a look at the winner of their video contest to find out who would become the newest member of the team. And stayed to watch a few more. Apparently this wasn’t their first video contest. Finally, I clicked over to the Butterfinger home page for some more info to round out the experience.  The whole process took around 30 minutes.  30 minutes of interaction with a brand that I barely notice otherwise.  I left feeling impressed – and with a mild snack craving.

How do you take a brand and turn it into an interactive experience for your customers?  Clearly Butterfinger knows.

Palio is a full-spectrum global pharmaceutical and consumer advertising, marketing, and communications agency that excels in brand creation and specializes in brand strategy, product launches, global marketing, and digital and integrated media.

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